Return & Refund Policy

We want you to have a positive shopping experience. If you are not satisfied with your purchase, you may be eligible to request a return or refund in accordance with the terms of this policy.

Return Period

We accept eligible return requests within 30 days of the date you receive your order.

To be eligible for a return, the product must generally:

• Be unused and in the same condition in which you received it
• Be in its original packaging, where applicable
• Include original tags, accessories, manuals, or other included items, where applicable
• Include valid proof of purchase or order information

Certain products may have different return conditions based on their nature, supplier requirements, or applicable laws. Please check the product description and applicable policy before placing an order.

How to Request a Return

To request a return, please contact us using the customer support information provided on our Contact Us page.

When contacting us, please provide your order number and explain the reason for the return. We may also request photographs or other information to assess the condition of the product.

Please do not send any product back without receiving return instructions from our customer support team. Unauthorized returns may not be accepted.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return and the applicable product policy.

If a product is received damaged, defective, incorrect, or otherwise qualifies for a return due to an issue attributable to the order, we may provide appropriate return instructions.

For returns due to a change of mind or other reasons not related to a product defect or fulfillment error, return shipping costs may be the customer's responsibility, where applicable.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible with your order details and supporting photographs or videos where appropriate.

We will review the issue and, where applicable, provide an appropriate resolution such as a replacement, return, refund, or other suitable solution in accordance with our policies.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Examples may include:

• Perishable products
• Personalized or customized products
• Certain beauty and personal care products
• Products that cannot be resold for hygiene or safety reasons
• Digital products, where applicable
• Gift cards
• Products specifically identified as non-returnable on their product page
• Products that have been used, damaged, altered, or returned without their original components or packaging

Additional exclusions may apply depending on the product category.

Sale and Promotional Products

Products purchased during a sale, promotional offer, or special campaign may be subject to specific return conditions. Any applicable restrictions will be communicated through the relevant product or promotional information.

Exchanges

Product exchanges may be available for certain products, subject to availability and applicable return conditions.

Where an exchange is not available, you may be required to return the original product and place a new order for the desired product.

Refunds

Once a returned product has been received and inspected, we will notify you regarding the status of your refund request.

If the return is approved, the eligible refund will generally be processed to the original payment method used for the purchase.

After we initiate the refund, the time required for the amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

Refund Deductions

Where applicable, refunds may be adjusted for non-refundable shipping charges, return shipping costs, discounts, promotional benefits, or other charges permitted under the applicable terms and conditions.

Any applicable deduction will be communicated as part of the refund process.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may not be cancellable once it has been processed, dispatched, or fulfilled. If cancellation is no longer possible, you may be able to request a return after delivery in accordance with this policy.

Important Information

Return and refund eligibility may vary depending on the product category, product condition, reason for return, and applicable laws and regulations.

We recommend reviewing the product information and applicable policies before completing your purchase.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

Contact Us

For questions regarding returns, refunds, damaged products, incorrect orders, or other concerns, please contact us through the customer support information available on our Contact Us page.

We are committed to reviewing eligible requests fairly and providing appropriate assistance to our customers.